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IPTV, IP telephony and high speed Internet (Broadband).

A triple-play network is one in which voice; video and data are all provided in a single access subscription. The most common applications are Telephony, community antenna television (CATV) and high-speed Internet service. The transmission medium may be fiber optic, conventional cable ("copper") or satellite.
No matter how advanced the technology may become, customer relationship management (CRM) remains an important factor in the success of any triple-play network. Home users who subscribe to triple-play networks enjoy the fact that they have to pay only one bill each month and can deal with a single entity to resolve problems with their telephone, TV or Internet connections. The ideal triple-play system functions 24/7 (24 hours a day, 7 days a week). The best triple-play services provide customer support on a 24/7 basis as well; when a customer calls for service, hold times are rarely long. Non-technical features such as these are crucial to maintaining customer loyalty.



Interested in Triple play Solution?
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