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Yalla is running national and international helpdesk services for Middle East and African (offshore) 24\7.                                     Learn more

In order to ensure speed , quality and total cost of ownership , Yalla believes that true System Integration capability is a key to overall project success . Indeed relying on a player as a partner like Yalla to deploy its solutions will support your commercial objectives and service quality demands.

The Yalla prime integration service has been designed for complex multi-vendor projects.

The service offers a single interface with clear-cut responsibilities and professional management using some of Yalla’s most senior and experienced staff.

Our Goal   

  • •       Represent the business to our customers and potential customers 

  • •       Deliver towards agreed SLA’s

  • •       Provide measurable statistics related to our objectives (KPI’s)

  • •       Keep up with customer satisfaction

  • •       Maximize customers retention

  • •       Maximize new customers attraction

  • •       Generate revenue for the business

  • •       Act as a marketing tool for the business

  • •       Gather market data for the business

  • •       Fulfill our objectives in a timely and cost-efficient manner

Our Queues & Service Catalog

Incident Lifecycle (ITIL)

Our Agents

  • •       Highly experienced agents in call center’s skills.

  • •       100% Bilingual Response - Accent neutral English and Arabic operators.

  • •       Our agents are well qualified and well trained and have big experience built from working at a variety of ICT market leaders.

  • •       Team work spirit.

  • •       Resolution orientation, Transparency, Responsibility and Business Awareness.

Why YALLA  Egypt Help Desk?

  • •        Language : 100% Bilingual Response - Accent neutral English and Arabic operators.

  • •        Time Zone: Compatible with MEA Region and close to Europe (GMT +2). 

  • •        Employee Cost: Lower than Gulf region and Europe with very good qualification.

  • •        Service oriented: 100% committed to serving the customer

  • •        CRM system independent: Working state of the art CRM IT systems (Siebel, Remedy).


Interested in Call Center Services
send us e-mail at with your request and our sales team will contact you.


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